Core Competencies
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Based in Plano, Texas, Working Solutions uses professional, U.S.-based agents who work…
How to Make Sure Your Online Business Benefits from Amazon Prime Day 2019
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Amazon Prime Day 2019 is almost here. Is your business ready? If…
The Latest Trends in Travel from Our Customer Service Team
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The travel industry has undergone significant changes and the way customers approach travel has shifted as well. Here are 8 trends that our agents are…
The Latest Trends in Travel from Our Customer Service Team
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Working Solutions helps you stay ahead of the curve on travel trends.
Remote Work Model Validated
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FlexJobs Top 100 Work-from-Home List For businesses big and small, remote…
Contact Center Return on Investment: How to Measure the ”Soft ROI”
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In a tech-savvy marketplace where customers are more demanding than ever before,…
Speed Matters: Why Fast Customer Service Is Essential to the Success of Your Business
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Is the customer service you offer fast and efficient? Do you make…
Call Center Best Practices: Got a Plan for Storm Season?
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Is your call center ready for the next storm season? Our…
Spring Clean Your Business. Prepare for the Busy Season with this Contact Center Audit Checklist.
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Spring cleaning isn’t just for the home, or for your desktop and…
The Top 5 CX Events We Attended In 2023
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Customer experience (CX) events are excellent opportunities to learn about the latest…
How to Implement a Remote Work Solution for Your Company
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When I first launched Working Solutions in 1996, virtual call centers were…
Tony Hsieh: An Inspiration in Customer Service and Life
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In reading about the recent passing of Tony Hsieh, two words come to mind—milestones and touchstones.